Terms and Conditions

These terms apply when you subscribe to a ThinkOnce plan. By ticking the box at checkout you agree to them. In these terms, "ThinkOnce", "we" and "us" means the business operating thinkonce.ai, and "you" means the business subscribing.

1. The service

ThinkOnce plans, creates and publishes social media content for your business using AI, automation and human expertise. The content included depends on your plan, as described on our pricing page. At the time of writing, the Ignite plan includes 16 posts a month on one LinkedIn profile or LinkedIn business page.

2. Starting and paying

Your subscription starts from the date of payment. Plans are billed monthly in advance by card through Stripe. Prices are in pounds sterling. After you pay, we email you a Discovery Form. Content is ready for your approval within 5 working days of us receiving your completed form.

3. No contract and cancelling

Plans are monthly and rolling. There is no minimum term. You can cancel by giving 14 days notice before your next billing date by emailing hello@thinkonce.ai. There are no cancellation fees. If you cancel after a billing date has passed, you will not be charged again but the current month is not refunded, except as set out in clause 4.

4. If your first month is not right

When your first month of content arrives, review it in your client dashboard. If it is not right for you, decline all the posts and contact us. We will talk it through and, if it is still not right, refund that month in full.

5. Approving content

Nothing is published until you approve it in your dashboard. You can approve posts, approve them with edits, or ask for changes. We will make reasonable adjustments to posts at no extra charge. You are responsible for checking that content is accurate for your business before approving it. If your profession or industry is regulated, you are also responsible for making sure that any content you approve complies with the rules and guidance that apply to you, including any regulator's requirements on advertising and promotions.

6. Connecting your accounts

We publish through a third party scheduling platform. You never share passwords and you can disconnect at any time. You confirm you are authorised to connect the accounts you choose.

7. Your content and ownership

You own the content ThinkOnce creates for your business. You give us permission to use the information, images and materials you provide to create and publish that content. If you provide your own images, you confirm you have the right to use them.

8. AI generated content

Some content is created with the help of AI. We review our process with human expertise, but you are the final approver. We do not guarantee that any particular post will be seen, shared or lead to enquiries.

9. Results

Content builds over time. We describe what is typical, but we cannot promise particular results, rankings, enquiries or mentions in search or AI tools.

10. Acceptable use

You must not ask us to create content that is unlawful, misleading, discriminatory or that infringes anyone's rights. We may decline or stop any content we reasonably believe breaches this.

11. Our responsibility

We will provide the service with reasonable care and skill. Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence or for fraud. Subject to that, our total liability to you in connection with the service is limited to the fees you paid in the three months before the event giving rise to the claim, and we are not liable for loss of profit, revenue or business opportunity.

12. Changes

We may update the service and these terms. If we make a material change to these terms we will give you notice by email and you can cancel before it takes effect.

13. Law

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction, unless the law of where you live gives you other rights.

14. Contact

Questions about these terms: hello@thinkonce.ai.